Last updated: 07 January 2026
Name: Mediabord EOOD
Company No. (EIK): 203876424
VAT No.: BG203876424
Registered address: 33 Ivan Vazov St., Kostinbrod, Bulgaria
Contact/correspondence address: 113 Prof. Tsvetan Lazarov Blvd., Iskar Industrial Zone, 1582 Sofia, Bulgaria
E-mail: mycncprocut@gmail.com
Phone: +359 87 938 2424
These Terms govern the use of the CncProCut website (the "Site") and the relationship when sending enquiries, uploading files and ordering/performing CNC services (e.g. CNC cutting, milling, engraving, machining from supplied files and specifications). Where an individual quote, proforma, contract, acceptance protocol or other written agreement exists for a specific order, its terms prevail in case of conflict.
Sending an enquiry through the Site does not constitute an automatically accepted order. A contract/order arises only upon our written confirmation (e-mail/quote/proforma/document) and/or upon advance payment, as agreed. To prepare a quote we may require: files/drawings, dimensions, material, quantities, deadline, tolerances, delivery/collection address and other technical parameters.
Prices and lead times are set by an individual quote according to the specification and technology. If files/requirements change after confirmation, the price and/or lead time may change. In case of non-payment within the agreed term, we have the right to suspend performance until payment.
The client is responsible for the accuracy and completeness of the supplied data/files (dimensions, drawings, tolerances, openings, orientation, edge banding, etc.). The client guarantees that they hold the necessary rights to the supplied files/designs and that these do not infringe third-party rights (incl. copyright/industrial design/trademarks). In case of ambiguities/contradictions we have the right to request clarification/confirmation, to suspend performance until clarified, or to decline an order.
CNC machining allows technological deviations depending on the material, the tool and the process; parameters/tolerances are specified in the quote/specification. Differences in shade/texture between material batches are possible and are not considered a defect unless explicitly agreed otherwise.
Where a product/project is made to an individual specification or personalised (incl. machining from a supplied file), the right of withdrawal generally does not apply, to the extent the law provides an exception for personalised goods/production. For standard (non-personalised) products/services, if any are offered, the statutory withdrawal and return rules may apply to consumers.
Upon receipt, the client should inspect the product/shipment. For visible transport damage, the complaint is declared upon receipt in front of the courier and a protocol is drawn up where applicable. Complaints are submitted in writing to mycncprocut@gmail.com with a description and photos/evidence within a reasonable period after discovering the problem (for fast processing, preferably within 72 hours). These rules do not limit the mandatory statutory rights of consumers in case of non-conformity.
The content of the Site (texts, logos, design, images) is the property of Mediabord EOOD or is used on a legal basis. Copying/distribution without written consent is prohibited.
The Site is provided "as is". We are not liable for interruptions, technical problems, actions of third parties and/or external services (hosting, internet provider, etc.), nor for damages arising from inaccurate data/files supplied by the client, to the extent the law allows limitation.
Bulgarian law applies. Disputes are resolved by mutual agreement, and failing that – by the competent Bulgarian court.